1) Who we are

Kitten in Trouble is a creative brand producing family‑friendly animation, games, books, music, and related digital content across platforms (e.g., websites, mobile apps, social media, streaming, and online stores).

2) Scope of this Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services, visit our websites, engage with our pages on third‑party platforms (e.g., YouTube, TikTok, Facebook, Instagram), or interact with us in any other way. This Policy does not cover third‑party websites, apps, or services that we do not control.

3) Data we collect

Information you provide

  • Account, profile, and contact details (name, username, email, password).
  • Purchases and subscriptions (delivery details, transaction records; payments handled by our processors).
  • Content you create or share (posts, messages, comments, files, media, prompts, feedback, forms).
  • Customer support requests and communications.

Information we collect automatically

  • Device and usage data (IP address, identifiers, browser, OS, settings, crash logs, pages viewed, interactions).
  • Approximate location (e.g., country, city) inferred from your IP address or device settings.
  • Cookies, pixels, SDKs, and similar technologies (see Cookies).

Information from third parties

  • Single sign‑on and social logins (e.g., Google, Apple, Facebook).
  • Analytics and ad partners (e.g., aggregated insights about engagement and ads performance).
  • Payment processors (e.g., payment status, limited card details like last 4 digits).
  • Publicly available information (e.g., public posts, reviews, or social media content you make public).

4) How we use data & legal bases

We use personal information to:

  • Provide, personalize, and improve our services and content.
  • Process transactions, subscriptions, and fulfill orders.
  • Communicate with you (service messages, updates, marketing where permitted).
  • Measure performance, debug issues, and ensure safety and integrity.
  • Comply with legal obligations and enforce our terms.

Legal bases (EEA/UK): consent (e.g., marketing, cookies); contract (to provide requested services); legitimate interests (e.g., security, product improvement); legal obligation.

5) How we share data

  • Service providers (e.g., hosting, analytics, customer support, email, fraud prevention, payment processing).
  • Advertising/analytics partners as described below and in our cookie settings.
  • Business transfers (e.g., merger, acquisition, or asset sale).
  • Legal reasons (to comply with law, protect rights, safety, and integrity).
  • With your direction (e.g., sharing to social platforms or public posting).

6) Cookies & tracking

We use cookies, local storage, pixels, and SDKs to remember settings, keep you signed in, analyze traffic, personalize content, and measure ads. Where required, we request your consent and provide controls to manage your preferences.

You can control cookies in your browser settings and via any consent banner we provide. Blocking some cookies may affect service functionality.

7) Advertising & analytics

We may use analytics (e.g., Google Analytics) and advertising technologies (e.g., Meta/Facebook Ads, Google Ads, TikTok Ads) to understand usage and show relevant promotions. These partners may set or read their own cookies and identifiers and collect information about your use of our services and other sites/apps over time to provide interest‑based ads, measurement, and reports. Where required, we will obtain your consent.

To opt out of interest‑based advertising on the web, you can use platform tools (e.g., Google Ad Settings) and industry pages like the EDAA (EU) or NAI/DAA (US).

8) Children’s privacy

Our content is family‑friendly; however, our services are intended for use by parents, guardians, and adult purchasers. We do not knowingly collect personal information from children under 13 (or under the age required by local law) without verifiable parental consent. If you believe a child has provided personal information to us without consent, please contact us and we will take appropriate steps to delete such information.

9) Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

10) Data security

We implement technical and organizational measures designed to protect personal information (e.g., encryption in transit, access controls, monitoring). No system can be 100% secure; we encourage you to use strong passwords and protect your account.

11) International transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, and implement additional measures as needed.

12) Your privacy rights

EEA/UK

  • Access, rectification, erasure, and portability.
  • Restriction or objection to processing based on legitimate interests.
  • Withdraw consent at any time (e.g., marketing, cookies).
  • Complain to your local data protection authority.

US (including CCPA/CPRA)

  • Right to know, delete, correct, and opt out of the sale/share of personal information and targeted advertising.
  • We do not knowingly sell the personal information of consumers under 16.
  • You may designate an authorized agent to make requests on your behalf.

Other regions

Residents of other jurisdictions may have similar rights under local law. We will honor valid requests consistent with applicable law.

13) Your choices

  • Marketing emails: unsubscribe using the link in our emails or contact us.
  • Cookies: adjust preferences via our consent banner and your browser settings.
  • Account: you can update, download, or delete certain information in your account (where available) or by contacting support.

14) How to contact us

15) Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Policy and updating the effective date above. Your continued use of our services after the changes become effective signifies acceptance.

Quick FAQ

Do you sell personal information?

We do not sell personal information. Where “sale” or “share” is defined broadly by law (e.g., CCPA/CPRA), you may still opt out of such activities in our cookie settings.

How do I request deletion?

Please submit a verifiable request to us. We will verify your request as required by law.

Who processes payments?

Payments are processed by third‑party providers (e.g., Stripe, PayPal, platform app stores). We receive limited information needed to confirm payment.